Ian Briggs Ph.D.
Business Consultant, Educator, and Executive Coach. Certified Lean Six Sigma Master Black Belt.
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As an entrepreneurial business leader and highly competent change agent, I am passionate about solving dynamic, technical business issues while understanding the diverse needs of companies during times of growth and transformation. With over 25 years of successful management experience, my focus has been on operational leadership, sales and marketing, customer service and delivery, and IT departments. I have extensive global expertise in managing cross-functional teams across a broad range of industries.
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Professional Goals:
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​Support organizations to build sustainable business processes
and engage employees to drive continuous improvement. -
Build and implement engaging learning experiences to instill theoretical and practical knowledge that learners can immediately put to use.
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​Collaborate with professional associations in instructional design and technology and performance improvement to assist members in bringing about positive social change.
Principal Consultant and Corporate Trainer
Engagement Academy Partners LLC Jan 2017 - Present
Location: Tampa/St. Petersburg, Florida
Partner with businesses to frame a strategic plan for growth in revenue, operations, and value. Create seamless integration of systems, processes, and people to ensure effective and efficient business operation through better internal and external customer relationships.
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Corporate Instructor and Curriculum Developer
University of South Florida (USF) - CTPE Apr 2019 - Present
Location: Tampa/St. Petersburg, Florida
Instructor and curriculum developer for the USF Lean Six Sigma Black & Green Belt Programs with companies such as Amazon, WellCare, MicroLumen, and Hillsborough County School District. Instructor and curriculum developer for USF Human Resource Management certification - Performance Management, Turnover, and Retention.​
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Premier Field Engineering Manager (Proactive Customer Support)
Microsoft Jun 2013 - Oct 2016
Location: Greater San Diego Area, California
Accountable for end-to-end services business to ensure customer success through business value gains from Microsoft products, services, technologies, and solutions. Accountable for customer management, team leadership, regional operations, delivery service offerings, customer negotiations, performance management, talent management, and financial results.
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Support Escalation Manager (Reactive Customer Support)
Microsoft Sep 2011 - Jun 2013
Location: Charlotte, North Carolina
Accountable for leading and enhancing the business performance of over 45 global virtual Windows Support Escalation engineers who provided critical technical support for Microsoft Enterprise customers.
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Owner & Director of Fitness
TRI3 Sports LLC Jan 2004 - Sep 2011
Location: Greater New York City Area
Developed a sports-based training company focused on the creation of highly individualized, progressive Personal Training and Sports Coaching programs for world-class and age-group athletes.​
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Regional eBusiness Director (Southeast Asia)
Merial Ltd Nov 2000 - Dec 2003
Location: Sydney, Australia
Pioneered eBusiness culture for the Asia-Pacific region, requiring the amalgamation of both organizational and cultural factors to establish successful transformation. Utilized influence with stakeholders throughout Pacific Rim to develop eBusiness initiatives to transform a successful $100M+ offline business online which heralded the highest return on investment within the company’s global network.
Contact
I'm always looking for new and exciting opportunities. Let's connect.
917-528-4759