Case Studies/Problem Solving
Case study and problem‑solving assessments require learners to analyze realistic scenarios, identify key issues, and propose evidence‑based solutions.
Case studies and problem-based assessments are widely used in fields such as business, healthcare, education, social sciences, and technical training because they mirror the complexity of real‑world decision‑making. They work especially well in adult education, workforce development, and competency‑based programs where learners must apply concepts rather than recall information.
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Strengths include promoting critical thinking, deeper conceptual understanding, and the ability to transfer knowledge to new contexts.
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Challenges include the time required to design high‑quality cases and the need for clear rubrics to ensure consistent evaluation.
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When implemented intentionally, with structured prompts, guiding questions, and opportunities for reflection, case‑based assessments support equitable, multimodal learning and help learners demonstrate reasoning, judgment, and problem‑solving skills.
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Case studies are powerful when cases reflect authentic workplace or community issues relevant to learners’ lived experiences.
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Strengths
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Detailed exploration of complex phenomena
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Support active participation and learner engagement
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Emphasize the importance of context
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Adaptable and flexible​
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Challenges
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Limited generalizability
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​Not easily replicable, so difficult to draw general conclusions
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Qualitative data can lead to subjective evaluation
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Resource intensive
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May not consider broader contexts.
Case Study/Problem-Solving Assessment: Example
Workplace Communication Breakdown Case
Learners are presented with a scenario in which a miscommunication between two departments leads to a delay in project delivery.
Working individually or in small groups, learners analyze the root causes, identify stakeholders, and propose strategies to prevent similar issues in the future.
They submit a written analysis and present a brief solution plan, explaining how their recommendations align with course concepts such as conflict resolution, communication channels, and organizational culture.
The instructor evaluates the work using a rubric that measures clarity of analysis, application of theory, feasibility of solutions, and depth of reflection.
This approach helps learners practice real‑world problem‑solving and prepares them for workplace decision‑making.
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Explore the following resources for more information:​
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